How Do You Deliver?

All orders are delivered via registered and insured mail, and we're committed to sending them out within 24 hours of payment having been confirmed into our account.

Registered mail within Australia can take up to 1 week to arrive, while international registered mail can take up to 3 weeks. Urgent orders can be sent via Australia Post Express Mail at special request.

When you buy an item from us, it stays our responsibility until you sign for it. We follow strict security procedures when packing, preparing and sending orders, no matter how valuable they might be.

What is Your Returns Policy?
We unconditionally guarantee the authenticity, title and grade of each and every item we sell. The tax invoices we supply ensure that you have these guarantees in writing.

If you are in any way dissatisfied with an item you purchase from us, simply return it within 7 days at our expense and we'll either provide you with a replacement (where possible) or give you a prompt refund in full.

How Do You Grade Your Stock?
The authenticity and title of all items sold by Sterling & Currency is guaranteed unconditionally.

We grade our items according to the adjectival standard, as defined by the Australian market. Two published guides that will provide you with an idea of how we grade our stock are:

• The Australasian Numismatic Dealer's Association (ANDA) Guide to Collecting Australian Commonwealth Coins - Part 1 + Part 2;
• The International Banknote Society's (IBNS) Grading Standards.
• We believe the Sheldon numerical standard standard provides collectors with a clearer idea of the grade of mint-state coins, and where appropriate, we also grade some of our coins with numerical grades.

How Up to Date is Your Website?
Our internet stock lists are updated each business day, however there is a slim possibility that the product lists on our website do not reflect our most recent sales. Our products are also offered through our retail outlet and at trade shows, so all internet orders are accepted subject to availability. We reserve the right to reject at our discretion an order for any reason including, without limitation, the unavailability of a product, an error in the price or the product description, or an error in an order made by you. We will advise you immediately if any goods ordered are unavailable.

Do You Offer a Lay Buy Plan?
Sterling & Currency offers a lay by payment system at our discretion to regular clients, and only with agreement from our vendors (if any are involved).
Standard lay by terms are a 25% initial deposit, followed by three equal monthly instalments. There is a $400 minimum, and penalties apply if payments are late or if the agreement is cancelled.
Please contact us to discuss our Lay By Agreement prior to placing an order. You can download a copy of our layby agreement in PDF format here. (You will need Adobe Acrobat to read it.)

What Are Your Professional Qualifications?
Andrew Crellin holds a Bachelor of Business degree. ANDA is the Australasian Numismatic Dealer's Association, the peak industry body for professional numismatists in Australia. Members of ANDA are subject to scrutiny by the ANDA Ethics & Good Conduct Committee, and work together to promote confidence in the industry. Andrew Crellin is currently the Secretary of the Association.

What Forms of Payment Do You Accept?
We accept the following forms of payment:

• AUD$ cash;
• Personal or bank cheques in AUD$;
• Direct deposit / bank draft / telegraphic transfer in AUD;
• Major credit cards (VISA and Mastercard) in AUD;
• Australia Post Money Order;
• PayPal in AUD.

It is our policy not to ship any orders until we have confirmation that payment has been made into our account. For security reasons, we may request proof of identification from new clients, particularly for new clients outside Australia. Our privacy policy explains how we treat any personal information you provide us.

How Do You Handle Credit Card Information?

All credit card payments made through our website are handled by the eWay payment gateway. This means that we don't even see your credit card details, and there's no chance of them being intercepted in transit. The payment process is simple, and 100% secure. All payment information is sent through an SSL connection covered by 128-bit encryption - you can confirm this by checking the https prefix on teh cart pages, and further by clicking on the site identity certificate that will popup on the cart pages.