FAQ'SHow Do You Deliver? All orders are delivered via registered and insured mail, and we're committed to sending them out within 24 hours of payment having been confirmed into our account. Registered mail within Australia can take up to 1 week to arrive, while international registered mail can take up to 3 weeks. Urgent orders can be sent via Australia Post Express Mail at special request. When you buy an item from us, it stays our responsibility until you sign for it. We follow strict security procedures when packing, preparing and sending orders, no matter how valuable they might be. How Do You Grade Your Stock? How Up to Date is Your Website? Do You Offer a Lay Buy Plan? What Are Your Professional Qualifications? What Forms of Payment Do You Accept?
It is our policy not to ship any orders until we have confirmation that payment has been made into our account. For security reasons, we may request proof of identification from new clients, particularly for new clients outside Australia. Our privacy policy explains how we treat any personal information you provide us. How Do You Handle Credit Card Information? All credit card payments made through our website are handled by the eWay payment gateway. This means that we don't even see your credit card details, and there's no chance of them being intercepted in transit. The payment process is simple, and 100% secure. All payment information is sent through an SSL connection covered by 128-bit encryption - you can confirm this by checking the https prefix on teh cart pages, and further by clicking on the site identity certificate that will popup on the cart pages. |
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