These Terms of Sale (“Terms”) apply to all customers.
We may modify and update these Terms at any time, without notice.
You need to ensure you review the Terms from time to time.
If you do not accept these Terms, you cannot purchase our Services.
You must be 18 years of age or older and able to form a legal binding contract to use our website and Services.
“Delivery Address” is the address where the Goods are to be delivered and must be a street address for security purposes;
“Delivery Fee” is the fee payable for delivery of the Goods to your Delivery Address;
“Goods” are the coins and banknotes listed on our website for purchase and includes packaging;
“Order” is an order by you to purchase Goods from us;
“Order Confirmation” is the order confirmation we send to you after processing your Order;
"Re-Delivery Fee" is the re-delivery fee payable when we have to re-deliver an Order because you are not at the Delivery Address at a drop-off time;
“Services” are the services of providing an online and face to face shopping and delivery service of the Goods and providing valuations;
“our website” means https://sterlingcurrency.com.au and all related pages
“We/our/us” means Sterling & Currency Pty Ltd; and includes its directors, employees, contractors and affiliates;
“User” “You” “your” means any user of our website, or customer accessing our Services, and purchasing our Goods online or face to face.
You must provide various personal information and a Delivery Address to submit an Order for Goods.
Once we receive and process your Order we will send you an Order Confirmation.
You may register and set up a personal account if you wish to place Orders for Goods.
You are responsible for ensuring your account details are accurate, complete and up-to-date at all times.
You are also responsible for maintaining the confidentiality and security of your account, and password.
You are solely responsible for the activity that occurs on your account including any Orders placed using your account.
When you submit an Order you need to provide billing and delivery information.
Delivery Fee quotes are calculated automatically when you enter your delivery address.
All advertised amounts are in Australian dollars.
We accept payments via Direct Deposit, Cash on Pickup, cheque, Paypal, or credit card.
For international shipments, you are also responsible for any customs duties, taxes or other related costs.
COMPLETION OF ORDER POLICY
We may require you to provide additional information before we accept and process any Order.
We reserve the right to decline to process any Order when requested Goods are not available or if there is an error in the price or description.
We also reserve the right, after receipt of your Order, to accept or decline, or limit your request, which right we may exercise in our sole discretion at any time, without having to provide you with any reason for our decision.
We take all reasonable steps to keep secure any information which we hold about you.
Personal information may be stored both electronically on our computer system, and in hard-copy form.
Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.
We do not store credit card information, we securely submit credit card information to our bank for processing.
You agree to pay the Delivery Fee for delivery to your Delivery Address.
Goods may be delivered by Australia Post and/or other reputable courier companies.
Deliveries are processed promptly upon receipt of full payment.
We will confirm the estimated shipping dates with you.
Whilst we use our reasonable endeavours to ensure Goods are delivered in good condition, in a timely manner, and to the correct address, we cannot guarantee any shipping.
We are not responsible for any delays in shipping Goods or for items not delivered.
However, we do hold insurance for the Goods in transit either through our own policies or through the courier company. If you have a damaged or lost order, please contact us via email and we will endeavour to assist you.
You acknowledge and agree:
- anyone at the Delivery Address who receives the Goods is authorised to receive those Goods;
- in the event there is no one at the Delivery Address, or no appropriate person to receive sign and pay for the Order, the Goods will not be left, and a Re-Delivery Fee, may apply;
- if you specifically request that the Goods be left at the Delivery Address without any person responsible you assume all risk in the Goods from the drop-off time;
- otherwise, risk in the Goods passes to you upon delivery.
We will comply with all requirements in Schedule 2 of the Consumer and Competition Act 2010 (Cth); the Australian Consumer Law (“ACL”), including, but not limited to, the re-supply or refund of any Goods supplied or provided which do not meet ACL requirements.
If the Goods are faulty or are different from a sample shown to you, then you may elect to exchange the Goods, receive a refund or credit.
In these circumstances we will also reimburse the return shipping costs to you.
All Goods must be returned in their original condition to enable a refund.
They must be sent with a tracking number and fully insured.
As soon as you receive the Goods you must inspect them to ensure they are not defective, damaged or are otherwise unacceptable.
We expect you to notify us of any faulty Goods within 24 hours of the delivery with a photograph of the Goods in the original packaging showing the defects, damage or other issue.
Please note: We do not offer refunds for change of mind. However, in some other circumstances, in our sole discretion we may also provide a refund (for example, where the product does not meet your expectations of quality). You must provide, for our consideration, the full details surrounding your expectations, and reasons why you would like a refund. Please contact us via email to request a refund and we will determine on a case-by-case basis.
When we decline to accept and process any Order under our Completion of Order Policy above, we will also refund you the full amount received from you.
We use our reasonable endeavours to ensure that all valuations we provide you are as accurate as possible. Our valuations are for insurances purposes only, for replacement value unless otherwise stated in the valuation. We base our valuations on the information and data available, and the particular market conditions at the date of the valuation. The replacement values are our opinion only, and do not reflect future values, predictions or market conditions. Valuations may include descriptions of quality, workmanship, age, origin and wear and tear. These descriptions are also our opinion only.
Valuations must not be reproduced without our prior written authority. Valuations are for your personal use only, and not for the use of any third party. Whilst we take reasonable care, we are not liable for any errors or omissions in the valuation, including liability to any person due to negligence. We are not liable or responsible to any third party in respect of our valuation services.
We provide a 100% authenticity guarantee on our Goods. Our Goods are graded according to the ANDA and IBNS and Sheldon grading standards. If you are concerned about the authenticity of the Goods, or require more information on the grading standards, please see our FAQs, or contact us via email.
We aim to provide current images and details of all the Goods on our website. However, at times, the images may differ slightly from the Goods actually supplied to you. We do not warrant the accuracy of the information contained on our website, including images of the Goods. Some images of Goods may not be exact representations of the Goods received. We do warrant that the Goods will match the product specific description provided in our on-line shop including weight, dimensions and other characteristics pertaining to the shape and/or design.
Once an Order is placed we cannot cancel your Order.
You may cancel your personal account at any time. You must cancel it by notifying us via email. When you cancel your account you must still pay any outstanding monies which then become immediately due and payable.
AUSTRALIAN CONSUMER LAW
Certain legislation including the ACL and similar consumer protection laws and regulations may confer you with rights, warranties, guarantees and remedies relating to the provision of the website and Services by us to you which cannot be excluded, restricted or modified (Statutory Rights).
Our liability is governed solely by the ACL and these Terms. We exclude all conditions and warranties implied by custom, law or statute except for the Statutory Rights.
Except for the Statutory Rights, the website and Services are provided to you without warranties of any kind, either express or implied; and we expressly disclaim all warranties of any kind including, but not limited to, implied warranties of that the website and Services will be provided with due care and skill and fitness for a particular purpose.
When the Statutory Rights apply, to the extent possible, our liability in respect of any claim is limited to, at our option:
- The supply of any Goods or Services again; or
- The payment of the cost of having any Goods or Services supplied again.
LIMITATION OF LIABILITY
You agree and acknowledge that we are not liable for any direct, indirect, consequential or incidental loss or damage which may result from your use of our website and/or Services.
This limitation of liability clause includes any reliance by you on the information on the website, information emailed or telephoned to you, or given to you in person, and your access to or inability to use the website or Services. You assume all risk in using the website and Services and we cannot be held liable for your use of or reliance on the website and Services. While we endeavour to keep the website up-to-date and correct, we make no representation or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or Services for any particular purpose. Any reliance you place on such information is therefore strictly at your own risk.
In any event, our liability to you will not exceed the amount actually paid by you to us for your last Order of Goods.
You agree to indemnify us from any loss or damage including indirect damages arising from your use of our Services including, but not limited to, any breach by you of these Terms, or breach of any law or the rights of a third party. You further agree to indemnify us from any loss or damage arising from delivery of the Goods including delivery of the Goods when there is no person to acknowledge such delivery.
Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of such right or provision.
These Terms are governed by the laws of Western Australia which are in force from time to time and both you and we agree to submit to the exclusive jurisdiction of the Courts of Western Australia for determining any dispute concerning these Terms.